BLOG: Workplace Communication Skills

An attitude of gratitude comes from showing appreciation and gratitude for others. It is one of the most powerful communication tools you can have - at...

Meetings only run well if they are facilitated well from start to finish.  Knowing how to run good meetings is a skill that anyone that is ever in charge of ANY kind of meeting facilitation.

Ever Been in Meeting Hell?

Haven't we...

Last month I gave a presentation for the 11th Annual Washington State Government Lean Transformation Conference. I have attended and/or spoken at all of the conferences, and they are always a highlight of my professional development...

When it comes to improving your workplace communication skills, small changes will make a big difference.

Remember the David Letterman Show and his Top 10 Lists?  I know I'm aging myself here - I got hooked on them in college and still love...

Let's face it. We've spent the last 3 years dealing with wild, unprecedented, crazy, depressing, hopeful, heartbreaking, strange, and (add your favorite pandemic adjective here) emotions. No breaking news there. But most importantly, for many of...

Becoming a more confident communicator is all about building good habits. Think about brushing your teeth. That’s a habit we learn at a very early age, and over time, it’s something we do without thinking every day. That’s the...

I have a confession to make when it comes to listening skills. I’m an interrupter. When I already know what someone is trying to say, or I have a point to make, I just cut right in. I know I shouldn’t do it. I know it’s rude. It...

Do you want to learn to prevent communication conflicts before they happen? Well, who doesn’t?

Communication conflicts happen. Even with good intentions, misunderstandings occur, and we can find ourselves in the middle of difficult...

It is the recipient who communicates. The so-called communicator, the person who emits the communication does not communicate; he utters. Unless there is someone who listens, there is no communication. There is only noise. ~ Peter Drucker

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Learning how to bridge conversations is learning how to move someone from where they want the conversation to be to where you want it to go.

Controlling the Conversation

When I travel away from home, I’m reminded that no matter where you,...